Exchange & Return Policy
At Fitme, we are committed to customer satisfaction and aim to provide a clear and flexible exchange and return policy.
First: Exchange & Return Conditions
- PeriodCustomers have the right to request a return within a period of no less than seven (7) days from the date of receiving the product.
- Customers have the right to request an exchange within seven (7) days from the date of receiving the product.
Second: Exchange & Return Conditions
To be eligible for an exchange or return, the following conditions must be met:
- The product must be in its original condition, unused, and unwashed.
- The product must be in its original packaging.
- The original invoice or order number must be provided.
Third: Non-Exchangeable & Non-Returnable Products
Products cannot be exchanged or returned in the following cases:
- Products that have been used or damaged due to misuse.
- Products with missing items from the order.
Fourth: Exchange & Return Procedure
- Exchange or return requests must be submitted by contacting customer service within the specified period.
- Once the request is approved, the customer will be provided with shipping instructions.
- Shipping costs are borne by the customer if the exchange or return is due to personal preference or customer error.
- The store will bear the shipping costs if the issue is due to a store error or a manufacturing defect.
Fifth: Refund Policy
- Refunds will be issued using the same payment method within 7 to 14 business days after the returned product is received and inspected.
- Shipping fees (if any) are non-refundable unless the error is caused by the store.
Sixth: Damaged or Incorrect Products
If a damaged or incorrect product is received:
- Please contact customer service within 48 hours of receiving the product.
- The customer will be compensated or the product will be replaced at no additional cost.
