The policy aims to provide a clear view for customers before purchasing about the possibility of replacing or returning products to preserve their rights, as follows:
- Three-day returns and seven-day exchanges are allowed from the date the product was received.
Receipt of the shipment from the shipping company or representative is an acknowledgment by the customer that he has received the shipment and that the order is correct, sound and in good condition. If there is otherwise, the store must be informed of that on the same day.
- For return and exchange, the product must be in the same original condition when purchased.
- In case of exchange or return, the customer shall bear all shipping costs, if needed.
- The store bears all shipping costs in the event of receiving a wrong product or the product does not work.
- The customer will usually be refunded in the same way it was paid.
- Most recoveries take approximately 7-14 days; Due to banking procedures and related processes, we always assure you that your money is safe!
